Shipping, Delivery & Collection Policy

Hoop & Thread | Calgary, Alberta

Hoop & Thread offers flexible options for receiving completed custom embroidery orders, including customer collection, local delivery and shipping throughout Canada.

Order Processing

All embroidery orders are produced according to individual customer requirements.

Production timelines vary depending on artwork complexity, garment availability and order quantity. Estimated completion dates will be confirmed when your quotation is approved.

Customer Collection

Customers are welcome to collect their completed orders by appointment from an agreed collection location in Calgary.

Collection arrangements will be confirmed once the order is ready.

Local Delivery

Local delivery may be available within Calgary and surrounding areas, subject to scheduling and availability.

Delivery is arranged on a case-by-case basis and is not guaranteed for every order.

Any applicable delivery fees will be confirmed before the order is finalized.

Shipping Within Canada

Orders can also be shipped throughout Canada.

Shipping costs are determined by parcel size, weight and destination and will be included in or added to the quotation before approval.

Delivery Arrangements

The preferred collection, delivery or shipping method will be agreed upon before production begins.

Hoop & Thread reserves the right to offer alternative fulfilment arrangements where personal delivery is unavailable, subject to customer agreement.

Shipping Delays or Damage

Delivery timelines may be affected by shipping carriers, weather and other circumstances outside our reasonable control.

Customers should contact Hoop & Thread promptly if an order arrives damaged, is delayed or appears to be missing so we can assist in resolving the issue.

Nothing in this policy limits rights available under applicable consumer protection laws.